What is community organising?
Community organising is about bringing people together so that they can build the power to win change. This means building community-led solutions to big and small problems, that work for everyone.
The kind of organising we do at Citizens UK is broad-based, meaning we work together on a broad range of issues that matter to people, from campaigning for zebra crossings on dangerous roads to reforming the immigration system, to the real Living Wage campaign.
We know everyday people have the ability to shape the world around them and together, we put the power back into people’s hands to hold those responsible to account.
Our member organisations are also broad: from schools to faith communities, charities to universities, community organisations to trade unions. Member organisations form alliances in which they pool their resources through paying membership dues and hire a community organiser whose job is to train, connect and support them to strengthen their organisation and win change for their people.
By building positive working relationships between people in our communities, elected power-holders and businesses, we make sure our members are getting a seat at decision-making tables and are heard. This is how we shift the balance of power, helping people come together across their differences, find common ground and win change.
Together, we have a proven track record of winning change on the things that communities care about the most.
So, how do we do this? We follow the 5 steps to Social Change.
5 Steps to Social Change
Organise - Everyday people have the ability to win change
Listen - Your solutions form the roadmap to our campaigns
Plan - We train you through the tools of community organising
Act - We shift the balance of power
Negotiate - We bring together power-holders with civil society to hold them accountable and progress change
Organise
Start by building a team!
This involves bringing together everyday people from local organisations such as schools, faith groups, universities, charities, unions and others. It’s not about leaving our differences at the door – we value contrasting perspectives and bring each person into the solution for change by finding common ground.
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Reclaim the Metro!
A powerful example of how leaders organised to build a team and take action on Islamophobia and misogyny on public transport
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Winning Free School Meals
Students, Parents, Teachers and organisations within the community organised to campaign for Free School Meals for students with parents who have NRPF statuts.
Listen
Communities we work with are too often shut out from decisions that affect their lives, and not involved in finding the best solution to these issues. So, we listen to each other and our communities to find out what is putting pressure on everyday people and families. We spot issues of social injustice that make people’s lives difficult but which they feel powerless to do anything about. Listening is not only about identifying issues, it is also a crucial way to build new relationships, learn new leadership skills, and build solidarity across people with different backgrounds.
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Launching New Campaigns
Peterborough Citizens listens to over 10,500 local voices about the issues they cared about the most and identify three key campaigns.
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South London Listens
How a mental health campaign and community partnership was launched after listening to over 5,700 people
Plan
Once we have a strong team and we know what our people care about, we set about making a plan to use our power to win change. We identify solutions and decide which actions to take. This means knowing who the ultimate decision maker is for the changes we want to see and working out how we can get to a point where we can negotiate with them. We also need to assess the potential allies we might need to build along the way.
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"Citizens is the most important title"
West London Citizens leaders discuss pre-election campaigns, sharing testimonies and action plans
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Winning £19 million in wages for care staff
Leaders from Greater Manchester Citizens planned and identified key decision makers to win living wages for care staff.
Act
We take action that is imaginative, legal and fun or meaningful to hold those responsible to account. We do this to prompt a reaction, such as securing an agreement to meet with us. We’ll support you through the steps to identify your team, equip your organisation with training, and connect you to the power holders who can implement change. The hard work will be yours, but we’re here to support you and take action.
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What is an Accountability Assembly?
An accountability assembly is a celebration of the power that civil society can build. It is this platform that enabled low-waged cleaners to make a real Living Wage a mainstream idea.
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Carers not Jugglers!
Citizens UK leaders from across London, Somerset and Coventry gathered outside Barchester Care and Bupa UK HQ to call on them to pay staff a real living wage
Negotiate
Finally, we negotiate with decision-makers in government, businesses, or whoever holds power to agree on change. Citizens UK provides communities and power holders support to help change the debate and find a constructive way forward. Communities participating in decision-making, from a position of power, contribute to the common good and help us all build a better, fairer society.
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Affordable Housing
After ten years of campaigning by local people through Lewisham Citizens, 11 genuinely and permanently affordable homes are now complete at Citizens House.
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The Chicken Run!
Leaders got a seat at the table to negotiate with Nandos HQ executives. Sharing their testimonies, executives left the room having agreed to provide a Halal provision, and by the second Eid (Eid al-Adha), this team of leaders were the first people to sit down and eat Halal Nando's in the City Centre.
The 5 Steps to Social Change
The 5 Steps are a framework commonly used in community organising and across Citizens UK. Following these steps can help civil society leaders make change on the issues that matter to them. The best way to start organising and practising these steps is by joining Citizens UK as a member. You can also join one our many leadership training programs - from free, online webinars, to immersive three and six-day accredited Community Leadership courses.
Read more on the 5 steps
STEP 1: ORGANISE
How to Build a New Citizens Alliance
How to collect annual membership dues: a guide for leaders and organisers
Mike Gecan on one-to-one meetings
Recruiting members through one to ones
Why we never go where we're not invited
STEP 2: LISTEN
Twelve steps to plan an effective listening campaign
Developing people through listening
How to do listening through House Meetings
How to do listening through Neighbourhood Walks
Template flyer based on a Listening Campaign
Template plans for Listening Campaign
STEP 3: PLAN
Developing an effective strategy to achieve change
Leadership Development Table - Tracking your development and that of others
Qualities and Habits of leaders who organise effectively
STEP 4: ACT
A story of action: Tesco and the Living Wage
Guide to turnout by Nottingham Citizens
STEP 5: NEGOTIATE
90% of our community leaders in new Citizens alliances feel that they are better equipped to build stronger relationships in their own organisation and 82% report that community organising enables them to better connect with people of different backgrounds in their area.
It is the development of local leadership that makes the change possible. When we see school students in Newham persuading London City Airport to pay the real Living Wage or see grassroots charities like One Roof Leicester and the Somali parents association SOCOPA transform the way they deliver services and engage with volunteers and “service users” alike, it is because of “ordinary” people stepping up.
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Since we started delivering our national training in 1989, we have developed over 4,000 everyday people to become changemakers in their community. Several thousand more have become community leaders through shorter, local training days.
Through community organising, our members have been able to build stronger relationships across the community and within their own organisations. Whether it’s the local church that has seen its congregation grow, or a school that has gone from “failing” to “outstanding” by re-thinking how it engages pupils and parents, our member institutions join Citizens UK because it contributes to the common good and benefits them directly.
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Communities have been organising for centuries. In a world that is increasingly polarised, divided and unjust, our approach to organising reweaves the fabric of civil society. Find out more about the history of broad-based community organising and take a look at our achievements since Citizens UK was founded over 30 years ago.